At VannGo, we believe that excellence is not just a goal but a standard. From the moment a client books with us to the final pick-up of a portable restroom unit or trailer, our team is committed to providing the best service possible.

Here’s a look behind the scenes at the steps we take to ensure that every rental meets the highest quality standards and exceeds our client’s expectations.

A Personalized Approach from Day One

When you contact VannGo, you're not just another order in the system. We take the time to understand your specific needs, whether it's for a construction site, a corporate event, or a wedding. Our team asks key questions to assess the right number of units, restroom types, and additional services you may need, such as handwashing stations or ADA-compliant units.

By tailoring our recommendations, we ensure that you’re not only getting a solution that fits your requirements but also one that enhances your experience—saving you time and worry down the road.

The Importance of Scheduling and Planning

Logistics are a big part of what sets VannGo apart. We map out the best delivery and service schedules to suit your event or worksite, taking into account accessibility, site layout, and traffic flow.

With our team of experienced drivers and service technicians, we guarantee timely delivery, setup, and service—whether you need units for a one-day event or ongoing construction work. Our real-time tracking and dispatch system ensures that our fleet is operating efficiently, allowing us to adapt to any last-minute changes.

Meticulous Maintenance: Cleanliness is Key

Cleanliness is non-negotiable for us at VannGo. Each restroom unit undergoes a rigorous cleaning and sanitizing process before delivery. We also perform thorough inspections to ensure that all units are fully stocked with essential supplies like toilet paper, hand sanitizer, and deodorizer.

For ongoing rentals, our service technicians follow a strict cleaning schedule. They perform deep cleans, restock supplies, and maintain the equipment to ensure a fresh, hygienic experience for users. We’re not just emptying tanks—we’re ensuring a pristine environment for your guests or workers.

Problem-Solving on the Fly

Even the best-laid plans can encounter obstacles, but at VannGo, we’re always ready to adapt. Whether it’s rerouting deliveries due to traffic delays, adding more units at the last minute, or addressing unexpected service needs, our team prides itself on quick thinking and effective solutions.

Our "can-do" attitude is a key part of how we build long-lasting relationships with our clients. We want you to feel confident that no matter what, we’ve got everything covered.

A Commitment to Customer Service

From start to finish, our focus is on you—the customer. VannGo’s customer service team is always available to answer questions, adjust schedules, or provide advice on the best solutions for your project or event. We believe in open communication, and we make sure you feel informed every step of the way.

That's why we have the highest ratings for luxury restrooms in the Nashville & Murfreesboro areas!

Post-Rental Follow-Up: Always Striving to Improve

At VannGo, our relationship with clients doesn’t end when the rental period is over. After your event or project wraps up, we make it a point to follow up with you to ensure our services met your expectations. This allows us to hear your feedback firsthand and address any concerns, while also helping us identify areas for improvement.

We believe there’s always room to grow, and by actively listening to our clients, we can continue to raise the bar for portable restrooms and trailer services. Your satisfaction is our priority, and we’re committed to delivering an even better experience with every rental.

Make Us Your Trusted Partner for Portable Restrooms and Trailers!

At VannGo, top-notch service isn’t just our promise—it’s our passion. From the moment you book with us to the final service call, we are dedicated to making sure you have the best possible experience. Cleanliness, reliability, and customer satisfaction are the pillars of our business, and we are proud to go above and beyond for every client, every time.

When you choose VannGo, you're not just renting portable restrooms or trailers—you’re partnering with a team that cares about your success. Whether it’s a large construction site or an intimate wedding, we’re here to make sure everything runs smoothly.